IT Analyst IV - Technical Support (8+ years of experience) to support PEGA applications using cloud infrastructure, microservices, and scripting automation 58537 Our financial services client is seeking a IT Analyst IV - Technical Support (8+ years of experience) to support PEGA applications using cloud infrastructure, microservices, and scripting automation
Join a team supporting Level 3 application support initiatives within a banking environment. This role focuses on PEGA support activities including troubleshooting, performance tuning, monitoring, automation, and application issue resolution across production environments. The position offers exposure to cloud infrastructure, microservices, and database support within a collaborative support te am. There is potential for long-term extension based on business needs and performance.
Contract, Toronto, Hybrid, -2 days in office, 3 days work from home - could potentially go to 4 days on site
6 months
310-320 Front Street
Must Haves
8+ years of PEGA application support
Cloud infrastructure and microservices environments, with Azure preferred
Strong understanding of SQL
Nice to Have
PEGA certifications
Banking or financial institution experience
Responsibilities
Support applications and database infrastructure while meeting service levels and minimizing operational risk
Partner with stakeholders to improve production environment stability
Resolve application issues through assessment, escalation, documentation, and communication
Perform problem determination through data gathering and analysis
Develop scripts to automate processes and enhance application environments
Participate in disaster recovery planning activities including defining, reviewing, and testing
Follow change management procedures including testing, sign-off, and monitoring




Our financial services client is seeking a IT Analyst IV - Technical Support (8+ years of experience) to support PEGA applications using cloud infrastructure, microservices, and scripting automation
Join a team supporting Level 3 application support initiatives within a banking environment. This role focuses on PEGA support activities including troubleshooting, performance tuning, monitoring, automation, and application issue resolution across production environments. The position offers exposure to cloud infrastructure, microservices, and database support within a collaborative support te am. There is potential for long-term extension based on business needs and performance.
Contract, Toronto, Hybrid, -2 days in office, 3 days work from home - could potentially go to 4 days on site
6 months
310-320 Front Street
Must Haves
8+ years of PEGA application support
Cloud infrastructure and microservices environments, with Azure preferred
PowerShell , Python , or JavaScript scripting and automation
Strong understanding of SQL
Undergraduate degree preferred
Nice to Have
PEGA certifications
Banking or financial institution experience
Responsibilities
Support applications and database infrastructure while meeting service levels and minimizing operational risk
Partner with stakeholders to improve production setting stability
Resolve application issues through assessment, escalation, documentation, and communication
Perform problem determination through data gathering and analysis
Develop scripts to automate processes and enhance application environments
Participate in disaster recovery planning activities including defining, reviewing, and testing
Follow change management procedures including testing, sign-off, and monitoring
Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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📌 IT Analyst IV - Technical Support (8+ years of experience) to support PEGA applications using cloud (Ontario)
🏢 S.i. Systems
📍 Ontario