Join our team as a Technical Support Specialist II in a flexible hybrid format! Deliver exceptional support to clients facing HVAC and plumbing concerns through effective troubleshooting.

This role requires hands-on experience with heating systems, including boilers and heat pumps. You will engage with customers to address post-sale issues while utilizing your problem-solving skills. Your role is crucial in transforming client challenges into resolutions via phone and email communications.

Key Responsibilities:
• Assist customers with service and installation questions
• Troubleshoot mechanical issues promptly
• Provide support on warranty and repairs information
• Manage returns for defective or malfunctioning items
• Keep meticulous records and track resolutions in CRM

Requirements:
• Prior experience with customer service in a technical setting
• Familiarity with mechanical systems and HVAC
• Solid written and verbal communication skills
• Advanced CRM skills for record management
• Ability to meet deadlines and manage ticket time efficiently

Make a difference each day by solving customer problems and enhancing their experience in the HVAC field.
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📌 Hybrid Technical Support Specialist II (British Columbia)
🏢 IBC Technologies Canada
📍 British Columbia