Take on the crucial role of Operations Representative based in Markham, ON, responsible for supporting franchises like Sweet Jesus and YEH! Yogurt. This in office position involves extensive travel and hands-on coaching to maximize operational success.
As the main liaison between the corporate office and franchisees, you will ensure adherence to brand standards while improving customer experiences. Your experience in retail, food service, or a supervisory role will be pivotal in delivering ongoing training and operational audits, empowering store teams at multiple locations.
Key Responsibilities:
• Conduct regular audits and coaching sessions at locations
• Monitor and evaluate store performance and compliance
• Support franchisees with marketing initiatives and operations
• Facilitate new store openings and training programs
• Address customer and franchisee concerns effectively
Requirements:
• 1-3 years in customer-facing operations roles
• Strong interpersonal and coaching skills
• Food Handler Certification (or willingness to acquire)
• Valid driver's license and reliable vehicle
• Available for extensive travel and flexible hours
Drive operational excellence across brands while building strong franchisee relationships.
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