Lead the collections team at Emterra Group in Surrey, BC, focusing on efficiency and safety. Shape our waste management operations by driving success and enhancing service delivery.

As the Collections Operations Manager, you will oversee the collections operations team, including Route Supervisors and drivers. Your leadership will ensure optimal performance, customer satisfaction, and adherence to safety protocols. With an emphasis on continuous improvement, you'll manage staffing, route optimization, and service levels while addressing any operational issues that arise.

Key Responsibilities:
• Lead and develop the collections operations team
• Monitor daily collection operations and service performance
• Implement route optimization and efficiency initiatives




• Address escalated customer and service concerns
• Develop operational policies to support safety compliance

Requirements:
• Post graduate degree or diploma in related field
• Experience in operations management in a fast-paced setting
• Robust leadership and team management skills
• Valid Class 3 BC Driver’s License preferred
• Proficient in Microsoft Office and operational systems

Elevate waste management operations, enhance team performance, and ensure exceptional service delivery at Emterra Group.
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📌 Collections Operations Manager Emterra Group (British Columbia)
🏢 Emterra Group
📍 British Columbia