Transform customer relations at Okta by becoming the Advocacy & Content Strategist. Focus on co-creating content that drives strategic advocacy and enhances user engagement.
This position sits within the Customer Acceleration team where you will spearhead initiatives that empower advocates from Okta and Auth0. You will work on building the Champions Program, partner with technical users to generate impactful content, and engineer customer success narratives. Your role is pivotal in aligning cross-functional efforts to optimize customer satisfaction and product adoption.
Key Responsibilities:
• Scale customer advocacy frameworks to enhance engagement
• Co-develop content with technical users and customers
• Craft customer success stories and highlight key achievements
• Support adjacent teams with advocacy-related content
• Implement AI-driven insights for community engagement
Requirements:
• 3+ years in Community or Content Strategy roles
• Solid experience in B2B customer engagement
• Expertise in writing technical content and case studies
• Analytical skills for tracking content performance
• Proven teamwork in a cross-departmental setting
Utilize your passion for content strategy to expand customer advocacy and engagement at Okta today.
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