Fairmont Gold is a distinguished "hotel within a hotel," offering an elevated, highly personalized experience for discerning leisure and business travelers. The Fairmont Gold Manager is the ambassador and guardian of this distinctive luxury experience, ensuring every element of the guest journey reflects the highest standards of service, sophistication, and attention to detail. Combining luxury service leadership, guest recognition, people development, and operational excellence, the Fairmont Gold Manager drives the performance and evolution of Fairmont Gold while protecting its exclusivity and integrity. Through strong leadership and an uncompromising commitment to quality, every guest feels genuinely known, valued, and exceptionally cared for.
Job Duties Include:
Luxury Operations & Service Excellence Lead the daily Fairmont Gold operation, ensuring luxury standards, personalized service, and operational excellence are consistently delivered.
Own the overall Fairmont Gold experience, with uncompromising attention to product, presentation, ambiance, and service detail.
Lead by example, setting high standards of professionalism, discretion, hospitality, and guest service.
Direct daily operational priorities and accountability while ensuring seamless Lounge and F&B; execution with In Room Dining and Food & Beverage.
Ensure the team demonstrates exceptional destination and hotel knowledge to deliver confident, personalized recommendations.
Own the Fairmont Gold guest journey from pre-arrival through departure, anticipating preferences, VIP requirements, and special occasions.
Review reservations and guest profiles daily to ensure personalized details and requests are flawlessly executed.




Champion innovative experiences that surprise and delight guests while reinforcing the exclusivity of Fairmont Gold.
Take full ownership of guest concerns, ensuring discreet recovery, timely resolution, follow-up, and documentation.
Leverage guest and Colleague feedback and performance insights to continuously improve Forbes, TrustYou, EES, and LQA results.
Guest Experience & Personalization Ensure Fairmont Gold rooms, Lounge, reception, guest floors, and supporting areas consistently meet or exceed Fairmont, FHR, Forbes, and LQA standards.
Build strong partnerships with Front Office, Food &Beverage;, Housekeeping, and key departments to deliver a seamless Fairmont Gold experience, protecting its exclusivity and integrity.
Establish clear cross-functional expectations and accountability for Fairmont Gold service, product, and operational requirements.
Act as the property-wide ambassador for Fairmont Gold, strengthening its positioning, standards, and service expectations across the hotel.
Maintain strategic relationships with Fairmont Gold counterparts, luxury hotels, and hospitality partners to share best practices and elevate the operation.
Leadership & Team Development Lead, inspire, and develop a high-performing Fairmont Gold team with a clear focus on luxury service excellence, ownership, and operational discipline.
Recruit, onboard, train, coach, recognize, and develop Colleagues, building a culture of accountability,



engagement, confidence, and continuous improvement.
Ensure every Colleague has the knowledge, tools, resources, and coaching required to deliver exceptional service and confidently represent the Fairmont Gold brand.
Establish clear performance expectations and actively manage service standards, productivity, colleague performance, and development opportunities.
Build robust relationships across the hotel and influence supporting teams to create one seamless, highly coordinated Fairmont Gold guest experience.
Minimum 2 years of previous Hotel/Resort Rooms Division leadership or management required
Familiarity with Forbes auditing processes and standards
Proven record of exceeding guest expectations
Leadership skills including team management and supervision
Written and verbal communication skills
Strong interpersonal and organizational skills
Ability to work under pressure and manage multiple tasks/projects
Operational knowledge of Property Manager systems (asset)
Proficiency in Microsoft Office Suite (asset)
Diploma or degree in Hospitality Management (asset)
You may be required to work on holidays, weekends, overnights and other non-day shifts.
Job Perks & Benefits Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affimnation (Lifetime maximum of $10,000) for full time permanent status employees

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📌 Fairmont Gold Manager (Alberta)
🏢 AccorHotel
📍 Alberta