Lead the transformation of a technical support team as the Director of Customer Support Services at Aplin. Drive operational excellence and enhance customer outcomes in a software setting.This role requires an experienced leader to foster team development, optimize support processes, and ensure an exceptional customer experience. You will lead a distributed team while collaborating with Product and Engineering stakeholders to achieve service objectives. Empowering others and driving continuous improvement are central to this impactful position.Key Responsibilities:
Mentor and develop a distributed technical support team
Optimize workflows and service delivery practices
Champion proactive customer communications
Collaborate with Product and Engineering teams
Analyze and present support performance trendsRequirements:
5+ years in Technical Support or Service Delivery roles
Proven track record of scaling support organizations
Robust familiarity with support operations and metrics
Excellent communication and stakeholder management skills
Experience leading remote teamsMake a significant impact by improving support processes and customer experiences at Aplin.#J-18808-Ljbffr

📌 Director Of Customer Support At Aplin Ottawa
🏢 David Aplin Recruiting
📍 Ottawa