Become a Payment Solutions Advisor at Propel, focusing on delivering outstanding customer experiences in a fintech setting. This role entails engaging with customers through high-volume inquiries and resolving credit access challenges.

At Propel, you will play a crucial part in answering client questions and enhancing account management strategies. You’ll utilize various platforms for data verification while embodying a strong work ethic and customer-service orientation. Your detail-oriented nature, along with excellent communication abilities, will help foster trust, especially if you speak Spanish, enhancing client interactions.

Key Responsibilities:
• Handle customer inquiries via diverse communication methods
• Investigate issues using multiple online applications




• Guide customers with care regarding their accounts
• Build lasting customer relationships to promote services
• Conduct follow-ups to ensure comprehensive service

Requirements:
• Passion for providing exceptional customer service
• Ability to manage high call volumes professionally
• Robust communication skills; Spanish fluency is a plus
• Detail-oriented with a focus on results
• Previous experience in call-center or collections is advantageous

Help reshape financial accessibility for underserved communities with Propel.
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📌 Customer Experience Payment Solutions Agent (Ontario)
🏢 Propel Holdings
📍 Ontario