Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out - by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.

We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose - bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.

About the Role
As an IT Specialist, Local Brand (Contract), you will provide essential technical support directly to local service teams, ensuring they have the functional technology required for daily operations. In this Tier 1 role, you will focus on a foundational understanding of our systems to support local staff and field technicians. You will report to the Director of IT and be primarily based on-site at a local brand office to provide immediate assistance.

What You'll Do

Provide front-line, Tier 1 support for technical issues for local staff and field technicians

Monitor and resolve support tickets in Jira Service Management

Execute the IT portion of new hire onboarding, including hardware setup and basic account provisioning in Google Workspace

Educate local teams about current IT systems

Travel to Local Brand offices for employee support, inventory management, and new project rollouts

Who You Are

2+ years of relevant Tier 1 IT support experience

Foundational understanding of troubleshooting methodologies for common technical issues

Working knowledge of macOS and Windows desktop environments





Experience using communication platforms like Google Workspace, Slack, and Zoom

Basic exposure to MDM tools (e.g., Jamf, Kandji, Intune) and account management

Familiarity with SSO concepts and login troubleshooting

Understanding of network infrastructure and cellular connectivity features and concepts

A thoughtful communicator, able to explain issues quickly and efficiently to technical and non-technical audiences

Customer-focused mindset and commitment to IT user experience

This is an independent contractor/contract position and is not eligible for Zephyr employee benefits, including medical, dental, vision, 401(k), paid time off, paid holidays, disability insurance, life insurance, parental leave, or other employee benefit programs.

Zephyr is proud to be an equal opportunity organization. We provide equal opportunities to qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other status protected by applicable law.

The hourly pay range for this contract position is $28-$42 per hour, depending on experience, skills, and qualifications. This is a contract position with hourly compensation only.

Zephyr is a technology-driven platform enhancing home services by empowering local HVAC, plumbing, and electrical technicians with improved operational processes and support.

Repair and Maintenance Consumer Services

Company size 51-200 employees

Company type Privately held Founded 2022

Total funding $60M Private Equity

Momentum

Team growth
Momentum

Team growth
26% in 12 mo

39 employees on LinkedIn

Sep 22 Jan 26

Capital

Funding history
Private Equity - The Pritzker Organization, Elda River $60M

Oct 2024

Footprint

Where they work
Recent York, New York, US Los Angeles, CA, US Houston, TX, US Austin, TX, US Gaithersburg, MD, US Woodbridge, VA, US

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📌 IT Specialist (Contract) (Ontario)
🏢 Zephyr
📍 Ontario