Elevate your IT career as a specialized IT Support Specialist dedicated to exceptional customer service. This full-time role in Ontario involves troubleshooting technology and providing seamless user experiences.
Join a dynamic team providing technical assistance across multiple locations including Markham, Toronto, and Mississauga. You will respond to support requests through various channels and own the customer experience from first contact to resolution. The ideal candidate will have a strong focus on problem-solving, user-friendly communication, and a commitment to continuous improvement.
Key Responsibilities:
• Serve as first contact for IT support requests
• Diagnose and resolve Level 1 technical issues
• Record and track incidents using ITSM platforms
• Escalate complex issues while ensuring accountability
• Provide exceptional service with empathy and responsiveness
Requirements:
• 2+ years in IT support or desktop support roles
• Solid troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Knowledge of Windows OS and Active Directory
• Community college diploma or equivalent training
Support users in their technology journeys as a trusted IT Support Specialist.
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📌 Customer-Focused IT Support Specialist (Ontario)
🏢 BGIS
📍 Ontario