Join SPS Commerce as a Customer Success Specialist, helping optimize customer journeys for over 200 CPG brands. This hybrid role focuses on utilizing technology to enhance account management and drive results.

As part of the Customer Success Team, your key responsibilities will include managing a vibrant portfolio while employing tools like Claude AI for efficiency. This is an chance to shape customer interactions, monitor essential metrics, and recommend improvements that ensure ongoing product engagement and satisfaction. Your contributions will directly influence SPS Commerce's expansion strategy.

Key Responsibilities:
• Manage and engage a portfolio of 200+ CPG brands
• Onboard new customers, ensuring smooth transitions




• Monitor health metrics and identify at-risk accounts
• Launch targeted initiatives to promote product usage
• Gather insights for process improvements and strategy

Requirements:
• High school diploma or equivalent; Bachelor’s preferred
• 1-2 years in sales, support, or similar roles
• Experience with SaaS customer management is a plus
• Excellent written and verbal communication skills
• Comfort with analyzing data and tracking performance

Make a lasting impact on customer satisfaction at SPS Commerce.
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📌 SPS Commerce Customer Success Specialist (Ontario)
🏢 SPS Commerce
📍 Ontario