Dental Administrator (Kitchener, Waterloo, or Cambridge) Job Description Posted Thursday, August 27, 2026 at 6:00 AM
Dental Administrator (Concierge)
Locations: KWC Region – Placement at 1 of our 3 locations (Kitchener, Waterloo, or Cambridge)
Compensation : $20.00 – $28.00 / hour (commensurate with experience)
About the Role
At Passion Dental Group, we’re reimagining what dental care can feel like - for both our patients and our team. We believe exceptional healthcare starts with hospitality, warmth, and seamless service.
We are expanding across the region and seeking a welcoming, detail-oriented Dental Administrator (Concierge) to join our front-of-house team. You will have the opportunity to be placed at one of our three modern clinics across Kitchener, Waterloo, or Cambridge . As the face and voice of our practice, you’ll set the tone for every patient experience from the moment they walk through our doors or contact our clinic.
Position Type: Full-Time & Part-Time opportunities available
Compensation: Competitive hourly wage (commensurate with experience)
Schedule: Flexible availability required for Days, Evenings, and Weekends (Clinics operate 7 days a week with extended evening hours)
Location: Dedicated placement at one clinic location within the KWC region (Kitchener, Waterloo, or Cambridge)
What You’ll Be Doing
Patient Hospitality & Check-In: Welcome patients warmly, manage daily check-ins/check-outs, and maintain a clean, vibrant reception environment.
Scheduling & Appointment Management: Manage patient scheduling, optimize daily clinic flow, coordinate recall lists, and handle incoming phone calls, emails, and inquiries.
Billing & Financial Processing: Process payments, submit electronic insurance claims, explain payment options or financing plans, and manage daily accounts receivable balances.
Patient Communication: Follow up with patients regarding upcoming appointments, outstanding treatment plans,



and post-appointment inquiries with empathy and clarity.
Team Collaboration: Work closely with dentists, dental hygienists, and dental assistants to ensure seamless patient transitions and daily practice success.
Who You Are
Experience: 1+ years of dental administration, medical front-desk, or high-end hospitality/customer service experience preferred.
Software Knowledge: Familiarity with dental practice management software (e.g., ClearDent, Dentrix, AbelDent) is a solid asset.
Communication Skills: Excellent verbal and written communication skills with a professional, empathetic phone manner.
Administrative Skills: Strong multi-tasking abilities, attention to detail, and comfort with digital technology and billing processes.
Availability: Willingness to work flexible shifts including evenings and weekends to support extended practice operating hours.
What Makes Passion Dental Group Different?
Hospitality-First Culture: A modern, non-traditional dental practice focused on comfort, convenience, and elevated patient experiences.
Growth & Support: Ongoing professional development, cross-training opportunities, and a team-oriented team environment.
Accessibility: Extended operating hours 7 days a week to better serve our local communities.
Let’s Connect
If you are passion-driven, love interacting with people, and want to build a career in a modern, growth-oriented environment, we’d love to speak with you!
#PassionMP
Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing [email protected]

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📌 Dental Administrator (Kitchener, Waterloo, or Cambridge) (Ontario)
🏢 Passion Dental Group
📍 Ontario