The Senior Change Management Specialist is responsible for providing leadership, governance, and oversight of the Enterprise Change Management process to minimize risk and ensure the successful implementation of technology changes across the organization. This role serves as a subject matter expert for Change Management, facilitating complex and high-risk changes, leading governance activities, driving continuous process improvement, and ensuring compliance with ITIL best practices, IT General Controls (ITGCs), and audit requirements.

Responsibilities

Govern and administer the end-to-end Enterprise Change Management process

Review, assess, and approve complex, high-risk, and enterprise-wide change requests

Facilitate Change Advisory Board (CAB) meetings and provide recommendations on change risk, scheduling, and implementation readiness

Lead the assessment of change-related risks and ensure appropriate mitigation, contingency, and backout strategies are documented

Monitor enterprise change schedules and proactively identify potential conflicts, business impacts, and service risks

Ensure all required implementation, validation, testing, and backout activities are completed and documented

Provide expert guidance and consultation to change requestors, implementers, project teams, and business stakeholders

Monitor compliance with IT General Controls (ITGCs), audit requirements, Change Management policies, and governance standards

Develop and present operational and executive-level reporting on change performance, trends, risk exposure, compliance, and process effectiveness

Collaborate with Problem Management team to investigate change-related incidents and facilitate post-implementation reviews, root cause analysis, and lessons learned

Drive continual service improvement initiatives and process maturity enhancements within the ITSM framework

Lead the administration, governance, optimization, and automation of ServiceNow Change Management workflows





Participate in internal and external audit activities, including control walkthroughs, evidence collection, and compliance reviews

Develop and deliver Change Management training, process documentation, and stakeholder guidance

Mentor and support Change Management Specialists and other stakeholders in best practices

Requirements

5+ years of experience in IT Change Management, IT Service Management, or related IT operations functions

Advanced knowledge of ITIL Change Enablement / Change Management principles, governance, and best practices

Extensive experience facilitating CAB meetings and managing complex, high-risk, and enterprise-wide changes

Advanced experience with ITSM platforms, including ServiceNow Change Management administration, reporting, and workflow optimization

Experience working within governance, compliance, audit-controlled, and regulatory environments

Experience supporting internal and external audits, including ITGC controls, compliance reviews, and audit remediation activities

Strong understanding of risk management, governance, compliance, IT General Controls (ITGCs), and audit requirements

Experience developing and presenting operational and executive-level reports, dashboards, metrics, and trend analysis

Excellent verbal, written, and presentation skills

Experience with Change Automation/DevOps

ITIL v4 Foundation certification required; advanced ITIL certifications preferred

Perks

Broadband salary range: $64,000 – $106,000 CAD (typical hiring range: $64,000 – $85,000)

Comprehensive benefits and retirement programs

Performance incentives and continuing education programs

Mental health benefits of $5,000 per year for benefits-eligible employees and families

Career growth opportunities and product discounts

ITIL v4 Foundation certification required; 5+ years of experience in IT Change Management or IT Service Management; advanced ServiceNow experience; experience supporting ITGC audits and compliance reviews

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📌 Senior Change Management Specialist (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario