Enhance client delivery operations as a Senior Delivery Assurance Manager at Bits In Glass. Oversee client engagements, manage escalations, and ensure quality outcomes through AI-driven processes.In this pivotal role, you will lead high-impact client programs, consolidating delivery assurance and escalation handling at Bits In Glass. You will focus on maintaining client relationship health, delivering assessments, and leading recovery plans. This senior, billable position allows you to leverage technology and cooperative strategies to ensure successful outcomes for our diverse portfolio of enterprise clients.Key Responsibilities:
Lead diverse client engagements with a focus on outcomes
Manage recovery plans and delivery escalations effectively




Conduct independent assurance gate reviews across projects
Utilize AI tools to automate reporting and analysis
Coach and support delivery managers in their rolesRequirements:
8+ years in consulting or project delivery roles
Proven turnaround experience for at-risk programs
Solid commercial fluency in service constructs
Credibility with executive stakeholders
Knowledge of AI tooling for reporting automationLeverage your consulting expertise and passion for delivering excellence with Bits In Glass.#J-18808-Ljbffr

📌 Senior Delivery Assurance Manager At Bits In Glass Calgary
🏢 Bits In Glass
📍 Calgary