Resident Services Assistant (Concierge)
Shannon Oaks | Oak Bay, British Columbia, Canada | Casual
The Opportunity
At Baptist Housing, every day is an opportunity to help our seniors experience life well in supportive, vibrant communities. As a member of our team, you’ll find a fulfilling career in a cooperative environment where your growth and well-being are genuinely valued.

We’re currently seeking a dedicated and compassionate Resident Services Assistant (Concierge) to join our team at Shannon Oaks Oak Bay, an all-inclusive premier Independent Living Residence for seniors. This role provides essential administrative and concierge support, ensuring a warm, professional, and efficient experience for our residents and guests.

About The Role
The successful candidate would need to be available for mostly night shifts.

As a Resident Services Assistant at Shannon Oaks, Oak Bay, you will be an ambassador of hospitality, providing administrative support to the business office and delivering exceptional service to residents, families, and visitors. Reporting to the Resident Services Manager, you will handle general office tasks, respond to resident inquiries, manage emergency calls, and maintain accurate records, all while fostering a welcoming and supportive community environment.

Key Responsibilities

Act as an ambassador of Baptist Housing, modeling organizational values and demonstrating servant leadership

Provide professional reception services, answering inquiries from residents and visitors via phone or in person

Respond promptly to resident medical emergencies, primarily by contacting 911

Perform general office duties, including photocopying, faxing, filing, ordering supplies, and maintaining office equipment

Create and manage documents and spreadsheets using Microsoft Word and Excel

Facilitate new resident onboarding, including setting up confidential files,



and managing logistics like lockers, parking, and keys

Maintain a confidential resident database and accurate tenancy records

Record meal tickets, compile daily attendance lists, and prepare monthly census reports for billing purposes

Track and invoice resident charges (housekeeping, meals, utilities) and respond to related inquiries

Receive and communicate maintenance requests via the Maintenance Care program

Support resident move-ins, move-outs, and transitions

Maintain resident earthquake kits

Assist the Administrator with projects, participate in team meetings, and support resident events

Attend work-related conferences and seminars for professional development

Promote a culture of health and safety, ensuring compliance with WorkSafe BC regulations.

Requirements

Secondary school graduation

Formal training in basic accounting and Microsoft Word/Excel

Emergency First Aid – Community Care training (St. John Ambulance or equivalent)

Minimum of 3 years’ experience as a Resident Services Assistant or equivalent combination of training and experience

Exceptional interpersonal, communication, and problem-solving skills

Proficiency in Microsoft Office, with strong Word and Excel skills

Knowledge of basic accounting and billing practices

Highly detail-oriented with excellent organizational and time-management skills

Ability to maintain confidentiality and handle sensitive information

Service-oriented mindset with the ability to work independently and collaboratively

About You




You’re compassionate, professional, and service-oriented, with a natural ability to connect with residents, families, and team members. You thrive in a fast-paced environment, managing priorities with ease and maintaining a calm, positive presence. Detail-oriented and organized, you take pride in creating a welcoming atmosphere and delivering exceptional support. Your commitment to confidentiality, problem-solving, and teamwork aligns with our values of compassion, honesty, respect, and servant leadership.

Compensation & Benefits

Anhourly wage of $26.53with employer paid benefits.You'll be welcomed into a warm and supportive work environment

Baptist Housing Careers
Our Promise to You!
At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized. Our people and our values are what set us apart, and together we make a meaningful difference in the lives of our residents.

Why Work at Baptist Housing?

Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful.

Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.

Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.

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📌 Resident Services Assistant (Casual) (British Columbia)
🏢 Baptist Housing Seniors Living
📍 British Columbia