Join Concentrix as a Bilingual Program Support Expert, specializing in dealer assistance and claims management. This hourly role is pivotal for maintaining program quality and consistency.

In this position, you'll play a key role as a Bilingual Program Support Specialist by managing claims processing while supporting dealer inquiries. Collaboration with management and cross-functional teams will be essential as you drive program success through proactive engagement and analytical oversight. You will thrive in a fast-paced workplace where initiative and attention to detail are paramount.

Key Responsibilities:
• Process, escalate, and check Money Back Guarantee claims
• Establish strong relationships with team members and dealers
• Document issues and deliver recommendations to management




• Prepare reports to inform operational decisions
• Resolve issues with judicious problem-solving skills

Requirements:
• Proficiency in English and French, both written and verbal
• Expertise in Microsoft Excel for data reporting
• Experience in customer-focused roles or claims processing
• Independence in task management with strong prioritization
• Ability to adapt to changing business demands

Enhance dealer support initiatives by leveraging your bilingual skills at Concentrix as a Bilingual Program Support Expert.
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📌 Concentrix Bilingual Program Support Expert (Ontario)
🏢 Convergys
📍 Ontario