We’re currently seeking a Help Desk Technician to join a growing IT support team serving multiple locations throughout the Edmontonregion. This is a hands-on role supporting end users, troubleshooting technical issues, and ensuring employees have the tools and support they need to be successful.

This role is based in St. Albert, AB with occasional travel to other local sites required. A valid driver’s license and reliable vehicle are required.

What You’ll Be Doing

Provide first-level and second-level technical support to end users

Troubleshoot hardware, software, network, and connectivity issues

Support Microsoft Windows 10 and 11 environments

Create and manage user accounts, permissions, and groups within Active Directory

Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint

Assist with workstation setup, imaging, deployment, and maintenance

Troubleshoot printers, peripherals, and mobile devices

Support VPN connectivity and remote access tools

Respond to and prioritize support requests received by phone, email, and in person

Document issues, resolutions, and support activities within ticketing systems

Travel to local sites as needed to provide onsite support and troubleshooting

Assist with technology rollouts, upgrades, and infrastructure projects





What We’re Looking For

Previous experience in a Help Desk, IT Support, Desktop Support, or Technical Support role

Robust customer service and communication skills

Experience supporting Windows 10/11 environments

Working knowledge of Active Directory including user and group administration

Experience supporting Microsoft 365 applications

Understanding of networking fundamentals including DNS, DHCP, IP addressing, and VPN troubleshooting

Ability to diagnose and resolve hardware and software issues independently

Comfortable supporting users both remotely and onsite

Nice to Have

Experience supporting Teams telephony

Exposure to Windows Server administration

Construction, manufacturing, or industrial industry experience

Basic PowerShell knowledge

Experience with ticketing systems and IT service management processes

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.

Accommodation is available upon request throughout all stages of the recruitment process.

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📌 Help Desk Technician (Alberta)
🏢 David Aplin Recruiting
📍 Alberta