Join Assured Automotive as a Customer Experience Agent, focusing on outstanding service. Facilitate communications across various channels while managing repair facility support tasks.
You'll take responsibility for managing customer interactions and insurance partnerships while ensuring quality documentation and scheduling. As part of a dynamic team, you'll engage in continuous learning to improve service levels and operational excellence within our repair shops.
Key Responsibilities:
• Implement the WOW (Wow Operating Way) for service
• Deliver friendly customer service through multiple channels
• Schedule vehicle repairs effectively using management tools
• Process insurance assignments and prepare related documents
• Maintain detailed records of all interactions
Requirements:
• Minimum of a High School Diploma
• 1+ year experience in customer service, preferably automotive
• Strong multitasking abilities in quick-paced settings
• Excellent attention to detail and verbal communication
• Must possess a valid driver’s license
Drive your career forward with Assured Automotive, enhancing customer support and operational processes.
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