About Pollock Clinics
Pollock Clinics is Canada’s leading men’s health provider, known for our world‑class medical services and our commitment to redefining the patient journey. We believe that excellence begins the moment a patient walks through the door, not just in the treatment room.

The Role: Receptionist – Patient Experience
We are looking for a Receptionist who does more than manage the front desk—you will curate a warm, welcoming, and elevated experience for every patient. This role combines traditional receptionist duties with high‑level hospitality, ensuring that each individual feels seen, supported, and respected throughout their visit.

What You’ll Do

Be the face of the clinic—greet every patient and guest with professionalism, warmth, and discretion

Create a tailored and comfortable experience by offering beverages, noting preferences, and providing reassurance in a calm, polished environment

Ensure our reception area feels more like a private wellness lounge than a medical office—clean, quiet, and beautifully maintained

Manage appointment bookings, confirmations, reminders, and intake procedures with accuracy and kindness

Respond to emails and phone calls with empathy, precision, and urgency





Collaborate with the clinical team to seamlessly support patient flow and ensure follow‑ups and instructions are communicated clearly

Data entry and patient tracking with accuracy and detail

What We’re Looking For

A natural host who can put people at ease

Exceptional communication skills—verbal, written, and digital

Previous experience in a high‑touch hospitality, wellness, or private healthcare environment

Professional appearance and demeanor, with a focus on discretion, empathy, and service

Able to handle fast‑paced situations with calm and grace

A team player who takes initiative and loves to go the extra mile

What Makes This Different
At Pollock Clinics, the front desk is not just reception—it’s the front line of care. We are designing a patient experience that is:

Personalized: remembering names, preferences, and special requests

Comfortable: offering beverages, maintaining a non‑clinical feel, and supporting privacy

Efficient and qualified: matching hospitality with top‑tier medical care

Emotionally intelligent: anticipating needs, offering reassurance, and reading the room

#J-18808-Ljbffr

📌 Receptionist – Patient Experience (British Columbia)
🏢 Integratedcooling
📍 British Columbia