Lead exceptional service as a Guest Services Supervisor at the upcoming Dakota Dunes Thermal Spa, opening December 2026. Oversee team operations while nurturing a welcoming guest experience.
As Dakota Dunes Thermal Spa prepares to launch, we are seeking a Supervisor for our Guest Services team. This role involves daily leadership, coaching staff, and ensuring guests enjoy a seamless service journey. You will address complex bookings and guest inquiries, while also monitoring the quality of guest experiences and supporting the operational flow of the spa.
Key Responsibilities:
• Conduct pre-shift briefings for productive team operation
• Monitor guest arrivals, departures, and inquiries
• Support staff with complex reservations and payment issues
• Ensure accurate guest profiles and transaction records
• Coach team members on service standards and product knowledge
Requirements:
• Certificate in Hospitality Management or related field preferred
• Minimum 2 years of leadership experience in hospitality
• Experience with reservation systems and Microsoft Office
• Proven ability to provide exceptional guest services
• Excellent communication and organizational skills
Lead a dedicated team to create memorable guest experiences at Dakota Dunes Thermal Spa.
#J-18808-Ljbffr