As a Residential Collection Representative, you will identify and manage credit risk for residential accounts within a specific portfolio, balancing inbound and outbound customer contact to establish repayment plans and process payments. Your goal will be to support credit approvals, prepare accounts for third-party collections, and send timely notifications to customers. Your success will be measured by your ability to effectively manage account risk, maintain positive customer relationships, and ensure timely and accurate credit operations.

What We Offer

Work Setting – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance

Flexible Benefits Plan –In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs

Paid Vacation –Plus an annualoptiontopurchaseadditionalvacation, too

Wellness Support –With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program

Opportunity to give back to some amazing causes in our community –Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

Manage customer repayment plans and accept/process payments

Contact customers via telephone, email, fax

Account Maintenance (as required)

Prepare accounts for placement with 3rd party collections – legal or agency





Identify and manage risk within collection portfolio

Prioritize calls based on objective criteria

Willingness to participate in projects and other team initiatives as required

Your Skills

Ability to work in a fast-paced environment with strong attention to detail

Excellent customer service skills and financial risk management skills

Strong analytical thinking skills with continuous improvement mindset

Excellent time management skills with the ability to work towards fixed deadlines

Very good communication skills both oral and written

Effective collaborator and a team player with an ability to handle objections and adversity

Your Experience

Post-secondary education in Business Administration, Accounting, or Finance, with experience in collections and sales considered an asset

Strong proficiency in MS Word and Excel, including advanced functions and data handling

Professional credit designation such as CCP (Certified Credit Professional) is an asset

The expected salary range for this position is $48,780 - $60,975. Placement within the range will be based on relevant experience, qualifications and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience
Job Requirements - Education
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📌 Residential Collection Representative (New Brunswick)
🏢 Irving Oil
📍 New Brunswick