Elevate your career as a Senior Bilingual Collections Specialist with Vaco by Highspring in the Greater Toronto Area. This role involves managing complex accounts and ensuring effective customer communication to resolve issues.

The position focuses on delinquent accounts, requiring expertise in handling escalations, repossessions, and fraud-related matters. You will need to utilize robust negotiation skills while maintaining accuracy in documentation and follow-ups. Additionally, your role will include assessing account risks and collaborating with internal teams to deliver effective solutions.

Key Responsibilities:
• Manage complex delinquent accounts and resolve escalated issues
• Handle inbound and outbound communications professionally
• Maintain accurate follow-up on assigned accounts




• Assess risk and provide solutions per company policies
• Document all activities in designated systems

Requirements:
• Bilingual proficiency in English and French required
• Proven experience in collections (3+ years preferred)
• Strong negotiation and problem-solving skills
• Ability to manage sensitive issues with discretion
• Effective collaboration with internal and external partners

Utilize your management skills and expertise to excel as a Senior Bilingual Collections Specialist for Vaco by Highspring in GTA.
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📌 Senior Bilingual Collections Specialist in GTA (Ontario)
🏢 Vaco by Highspring
📍 Ontario