RamadaPlazaNiagaraFallsiscommittedtoprovidingoutstandinghospitalityandcreatingmemorableexperiencesforeveryguest.AsaNightAuditor,youwillplayavitalroleinmaintainingourhighstandardsofserviceandoperationalefficiencyduringtheovernighthours,ensuringasmoothexperienceforourguestsandaccuratefinancialrecordsforourhotel.
NightAuditorsmusthaveadetailorientatedworkstyle,andapositivepersonalitywithadesiretodeliveroutstandingcustomerservicetoourguests.
Responsibilitiesinclude,butarenotlimitedto: Check-in’s,check-out’sandhandlingallguestregistrations
Makingandmodifyingreservations
HotelOperatorandconciergerelatedduties
Collectpayments,postingchargestoguestaccounts,cashanddebittransactions,directbilling,maintainingafloat,cashingoutatendofshift,
Knowledgeofhotelpropertyandsurroundingarea
Respondtoguestcomplaints,requestsandemergenciesandactasnecessary.
Serveastheeveningstewardofthepropertybymonitoringsecuritycameras,hallways,andentrancewaystohelpensureguestsafetyandpropertysecurity.
Assistwithset-upofcontinentalbreakfastand/orbeveragestations,ifapplicable.
Responsibleforrunningtheauditandpreparingnecessaryfinancialreports
Preparenecessarypaperworkfornextbusinessday.
QualificationsandExperience: PreviousworkingexperiencewithOperacomputersystempreferred
Degree/DiplomainHospitalityManagement,MarketingSalesorarelateddisciplineisastrongasset




MusthaveOperaoperatingsystemknowledge
Previousexperienceinacustomerserviceposition
Abilitytoworkwithminimalsupervision
Exceptionalcomputerskills
Strongcommunicationskillsbetweenguests,managementandco-workers
Mustbeabletoworkweekdays,weekendsandholidays.
Strongwrittenandverbalcommunicationskills
Provenabilityinmulti-tasking,organization,workingunderpressure,meetingtightdeadlines,workinginfastpacedenvironmentwithstrongattentiontodetails
Exceptionalconflictresolutionskillsinordertoeffectivelydealwithinternalandexternalcustomers.
Note:Thisjobdescriptionisnotintendedtobeall-inclusive.Theemployeemayberequiredtoperformotherrelateddutiesasrequestedbythecompany.
Weareopentoallqualifiedcandidatesandencourageadiverserangeofapplicantstobringtheiruniqueperspectivestoourteam.Weareanequalopportunityemployer.IfyourequireanaccommodationfortheapplicationprocessinaccordancewiththeOntarioHumanRightsCodeandtheAccessibilityforOntarianswithDisabilitiesAct,thealternateformatsforcontactingusareasfollows:
Email:[email protected]
Phone:905-562-4155Ext332
WedonotuseAIaspartoftherecruitmentprocess.
Thispostingisopenforanexistingvacancy.
Wewishtothankallapplicantsfortheirinterestinacareerwithus.Onlythoseselectedforaninterviewwillbecontacted.
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📌 Night Auditor | Ramada Plaza Niagara Falls (Ontario)
🏢 Owen Sound
📍 Ontario