Become a vital part of CrowdStrike as a Customer Success Manager specializing in the Falcon Shield platform. You'll ensure customers achieve maximum value from their investment, working remotely.

In this role, you will leverage at least 8 years of experience in customer success and cybersecurity to manage onboarding and strategic relationships. Your responsibilities will include promoting product features, driving adoption, and acting as a trusted advisor. Strong customer service and technical problem-solving skills in SaaS security are essential as you guide customers to improve their security posture and reduce risks.

Key Responsibilities:
• Lead customer onboarding and training for Falcon Shield
• Foster strong relationships to ensure product adoption




• Understand customer use cases for effective engagement
• Promote current features and demonstrate product value
• Serve as the primary contact and security advisor

Requirements:
• Bachelor's degree or equivalent experience
• 8+ years in a CSM role within cybersecurity
• Knowledge of SaaS Security Posture Management
• Excellent customer service and technical credibility
• Proven problem-solving capabilities with a collaborative attitude

Drive value and retention for CrowdStrike customers through expert guidance and support with the Falcon Shield platform.
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📌 Customer Success Manager for Falcon Shield (Manitoba)
🏢 Socket.dev
📍 Manitoba