Transform customer interactions as a Customer Service Representative at MCI. Engage in impactful conversations through both inbound and outbound communication methods.

Join MCI, recognized for pioneering customer experience solutions, as a Customer Service Representative. This role involves addressing customer queries, making outbound calls, and enhancing client satisfaction through tailored assistance. Your ability to thrive in a dynamic setting will enable you to support various clients and their projects.

Key Responsibilities:
• Manage customer inquiries efficiently and professionally
• Achieve first call resolution through effective communication
• Utilize systems to resolve customer-related issues
• Document interactions comprehensively in the appropriate systems
• Participate in ongoing training to remain updated

Requirements:
• Minimum age of 18 years required
• High school diploma or equivalent mandatory
• Ability to type more than 20 words per minute
• Proficient in Microsoft Office Suite
• Strong capability to resolve conflicts and negotiate

Become a key player at MCI by enriching the customer service experience for our clients.
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📌 MCI Customer Service Representative (Manitoba)
🏢 Thesydneycentre
📍 Manitoba