Elevate your leadership impact with Foresters Financial as a Contact Center Team Leader. Oversee a high-performing team, ensuring excellent customer service and operational efficiency.

This role demands a minimum of five years in a contact center environment with progressive leadership experience. You will coach, mentor, and develop team members while managing performance metrics and fostering an inclusive culture. Your focus will be on enhancing service quality, meeting operational targets, and resolving escalations with exceptional judgment.

Key Responsibilities:
• Lead and develop a team of Contact Center Representatives
• Coach through regular meetings and provide constructive feedback
• Monitor team performance metrics and address gaps proactively




• Support recruitment and onboarding to build team capability
• Collaborate with Quality teams to uphold service standards

Requirements:
• Minimum five years of contact center leadership experience
• Robust coaching, problem-solving, and interpersonal skills
• Experience in insurance or financial services preferred
• Technical aptitude for digital troubleshooting support
• Commitment to employee development and process changes

Lead a dedicated team at Foresters Financial, focusing on service excellence and operational improvements to drive success.
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📌 Contact Center Team Leader Role (Ontario)
🏢 Foresters Financial Services
📍 Ontario