The ITIL Change Management Specialist at Canadian Tire Corporation is responsible for administering, governing, and continuously improving the IT Change Management process to ensure changes are implemented with minimal risk and disruption to business operations. This role works closely with IT and business stakeholders to facilitate change planning, risk assessment, approvals, scheduling, implementation oversight, and post-implementation reviews in accordance with ITIL best practices and organizational governance requirements.

Responsibilities

Govern and administer the end-to-end Change Management process

Review, assess, and approve change requests to ensure compliance with organizational standards and policies

Facilitate Change Advisory Board (CAB) meetings and coordinate stakeholder approvals

Evaluate change-related risks and ensure appropriate mitigation strategies are documented

Monitor change schedules and identify potential conflicts or service impacts

Ensure all required implementation, validation, testing, and backout plans are completed and documented

Provide guidance and support to change requestors, implementers, and business stakeholders

Monitor compliance with IT General Controls (ITGCs), audit requirements, and Change Management policies

Produce operational and executive-level reporting on change performance, trends, risks, and process adherence

Investigate change-related incidents and support post-implementation reviews and lessons learned activities

Collaborate with Incident and Problem Management teams to improve overall service stability

Drive continual service improvement initiatives and process enhancements within the ITSM framework

Support the administration, governance, and optimization of ServiceNow Change Management workflows, reporting, controls, and automation





Develop and deliver Change Management training, process documentation, and stakeholder guidance

Requirements

3+ years of experience in IT Change Management, IT Service Management, or related IT operations functions

Strong knowledge of ITIL Change Enablement / Change Management principles and best practices

Experience facilitating CAB meetings and managing complex enterprise changes

Experience with ITSM tools such as ServiceNow

Experience working within governance, compliance, and audit-controlled environments

Strong understanding of risk management, governance, compliance, and audit requirements

Experience preparing operational and executive-level reports, metrics, and trend analysis

Excellent verbal and written communication skills

Ability to communicate effectively with both technical teams and executive stakeholders

Strong analytical, problem-solving, and organizational skills

Strong time management skills with the ability to manage competing priorities and deadlines in a fast-paced workplace

ITIL v4 Foundation certification preferred

Location
Toronto, Ontario OR Calgary, Alberta — Hybrid: In-office 4 days a week

Compensation & Benefits
Broadband Salary Range: $53,000 – $88,000 CAD. Typical hiring range: $53,000 – $70,000. Comprehensive benefits and retirement programs, performance incentives, continuing education programs, mental health benefits of $5,000 per year, career growth opportunities, product discounts, Canadian Tire Profit Sharing, and Triangle Learning Academy access.

3+ years of experience in IT Change Management or IT Service Management; strong ITIL Change Enablement knowledge; experience with ServiceNow; ITIL v4 Foundation certification preferred; experience in governance and audit-controlled environments

#J-18808-Ljbffr

📌 Change Management Specialist (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario