The Holiday Inn Express Saskatoon Centre i s looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service , and helpful guidance reassures guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
At the Holiday Inn Express our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service, and True Hospitality to our guests.
Duties and Responsibilities Welcome guests in a friendly, prompt and professional manner , recognizing IHG Rewards Club Members as well as returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Answer phones in a prompt and courteous manner
Answer, record and process all guest calls, messages, requests, questions or concerns




Take action to solve guest problems/complaints using appropriate service recovery guidelines
Routinely book guest reservations for individuals and/or groups
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements High school diploma/Secondary qualification or equivalent
One-year front desk/guest service experience strongly preferred
Must speak fluent English (additional languages an asset)
Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight , including weekends )
Other: Passionate about delivering exceptional service to our valued guests
Calm, organized work ethic with the ability to prioritize and meet deadlines
Robust communication skills are essential when interacting with guests and employees
Strong math skills are used frequently when handling cash or credit
The ability to work a flexible schedul e including nights, weekends, and/or holidays

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📌 Guest Service Agent (Saskatchewan)
🏢 Holiday Inn Express & Suites Saskatoon Centre
📍 Saskatchewan