The Clerical Assistant is primarily responsible for providing administrative support for Outpatient Services, which includes provincially funded Ambulatory Care Services including Falls Prevention, Marketed Services (MVC, WSIB), and, Wellness Clinics. This incumbent provides clerical and customer services support to the Outpatient Services interdisciplinary health care team as well as third party payers and other referring partners external to the department.

Summary of Duties
Schedule initial and treatment services which require communication with multiple internal and external team members for hospital and community based visits
Schedule Falls prevention program and other clinics (including scheduling of assessments and follow up appointments), Recovery Garment clinics and team/client conferences
Prepare new client charts including entering client data into the patient management systems (including Electronic Patient Record-ADT, relevant Databases)
Review current client orientation package and conduct intake sessions with current clients
Facilitates and monitors follow-through of recommendations made in clinics (e.g. faxing of prescriptions)




Participation in cross training activity related to administrative support services across Outpatient Services
Contribute to quality improvement of the Program through participation in the development of administrative and client-care procedures

Qualifications/Skills
Post-secondary diploma required; successful completion of a medical terminology course is preferred
Minimum three years of administrative experience, health care or insurance setting preferred
Insurance industry experience required (i.e. OCF 18 submissions, organizing independent medical evaluations)
Intermediate-advanced level skill in Microsoft Outlook, Word, and Excel, as well as experience with a networked system (e.g. HCAI)
Keyboarding at 40 w.p.m. or 106 net keystrokes per minute
Ability to work with a minimum level of supervision and work effectively in a highly demanding setting
Demonstrated ability to work directly with cross-functional work teams
Demonstrated ability to prioritize and organize work, with high level of accuracy and attention to detail
Excellent customer service skills.
Excellent interpersonal, verbal and written communications skills.

📌 Clerical Assistant Sjr Outpatient Services Falls Prevention Regular Part Time 2026 18557 Toronto
🏢 Sunnybrook Health Sciences Centre
📍 Toronto