Take on the role of Desktop Information Generalist, providing vital Level 1, 2 & 3 helpdesk support in our corporate and site settings. Your skills will help enhance workplace efficiency.

As a key member of our IT support team, you will be responsible for delivering top-notch desktop support to both corporate and site-based employees. Your expertise will involve managing service desk tickets, conducting installations, and ensuring minimal downtime for operations.

Effective communication with stakeholders is crucial to keep everyone updated on issue resolutions.

Key Responsibilities:
Manage helpdesk support across various levels
Ensure timely updates on service desk tickets
Install and configure necessary software and hardware
Conduct training sessions for staff using IT systems
Maintain high standards of IT housekeeping and security

Requirements:
Experience in technical support and helpdesk roles
Robust understanding of desktop systems and networks
Ability to communicate effectively with users
Commitment to safety and compliance with policies
Organized and punctual in handling tasks

Enhance your IT career and make an impact as a Desktop Information Generalist.
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📌 Level 1, 2 & 3 It Support Specialist Ottawa
🏢 Silver Lake Resources
📍 Ottawa