Embrace the role of Guest Service Agent at Germain Hotels, where your attentiveness shapes unforgettable guest experiences. Your creativity and dedication will thrive as you greet and inform our guests upon arrival.This position emphasizes proactive guest assistance, managing check-in/out procedures, and addressing concerns gracefully. Collaborate with other teams to provide personalized service while maintaining a smooth operational flow. Experience in the hospitality field will enhance your efforts in this energetic role.Key Responsibilities:
Oversee the check-in and check-out process
Address guest requests with care and efficiency
Resolve issues while prioritizing guest satisfaction
Facilitate communication across hotel departments
Ensure seamless internal operations for all guestsRequirements:
Hospitality diploma is an asset
Solid verbal and written communication
Commitment to customer service excellence
Ability to handle difficult situations calmly
Familiarity with computer systems;
OPERA PMS beneficialBring your passion for service excellence to Germain Hotels and make a difference.#J-18808-Ljbffr

📌 Customer Focused Guest Service Agent Quebec City
🏢 Germain Hotels group
📍 Quebec City