Elevate quality assurance at goeasy as a Senior Manager in Mississauga. Lead a tech-enabled QA program that enhances customer experiences and drives continuous improvement.
In this pivotal senior leadership role, you'll shape a data-driven QA strategy across various operational areas. Your expertise in quality assurance, operational controls, and analytics will transform how we assess and enhance customer interactions.
Collaborate with multiple teams to foster a culture centered on continuous improvement and exceptional service.
Key Responsibilities:
Design and implement a data-enabled QA program across operations
Develop effective QA operating models and governance frameworks
Lead, coach, and develop a high-performing QA team
Utilize AI and analytics to identify trends and improvement areas
Create data visualizations for performance reporting
Requirements:
5 to 10 years in Quality Assurance or related fields
Proven ability to lead teams and build performance routines
Experience with QA frameworks and operational controls
Solid analytical skills and experience with BI tools
Excellent communication and stakeholder management skills
Drive quality and innovation as a leader in goeasy's transformative QA initiatives.