Lead IT services with Pathway Communications in Markham, Ontario, as a Manager of IT Services focusing on client relationship and operational excellence. Your expertise will ensure stellar service delivery.

In the role of Manager of IT Services, you will oversee the performance of service desk operations and client onboarding processes. You'll manage a multi-location team while ensuring compliance with all relevant SLAs and maintaining high standards of client satisfaction. Your technical skills with Microsoft 365 and Windows Server environments will be essential for the team's success.

Key Responsibilities:
• Oversee 24/7 contact center and service desk delivery
• Direct client onboarding and project management




• Ensure security and compliance within Microsoft 365 and Windows environments
• Coach and develop service desk staff for peak performance
• Monitor KPIs and provide reporting for stakeholders

Requirements:
• Bachelor’s degree in IT or related discipline
• 5+ years of leadership in service delivery
• Proven expertise in contact center operations
• In-depth understanding of ITIL and service management
• ITIL certification and experience with Azure cloud services

Empower your team and clients alike by excelling in service delivery at Pathway Communications.
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📌 Manager of IT Services at Pathway (Ontario)
🏢 Pathway Communications
📍 Ontario