Job Description:

The Patient Support Assistant is a value-added position to support patient flow process by greeting and assisting patients, as well as assisting with unit needs. The Patient Support Assistant position requires professionalism, critical thinking, and sensitivity.

Education:
Completion of high school diploma or equivalent required Experience
Minimum 1 year experience in customer service, forward facing and interactions with the public is an asset
Emergency Department experience an asset
Non Violent Crisis Prevention (CPI) training an asset

Competencies:
Self-starter with a positive nature, pleasant disposition, a can-do attitude and be a robust team player
Demonstrated excellence in interpersonal and customer service skills
Excellent verbal/written communication skills
Effective problem solving and critical thinking skills
Ability to prioritize workload with varying deliverables
Ability to work both within a team and independently with minimal supervision
Must maintain confidentiality pertaining to patients and staff
Ability to work flexible schedule including weekends, afternoons, evening and midnight shifts
Adherence to policy and procedures related to health and safety and patient safety
Ability to push and pull wheeled equipment and moveable carts





Responsibilities include but not limited to the following:
Provide a high degree of service to the patients, visitors, staff, and physicians
Perform AIDET when interacting with patients, visitors, families (A-Acknowledge, I-Introduce, D-Duration, E-Explanation, T-Thank You)
Exhibit professionalism and respect in all forms of communication
Adhere to RVH Code of Conduct and Privacy Pledge
Comply with evidence-based practices and standards (including Infection Prevention and Control (IPAC) and use of Personal Protective Equipment (PPE), protected use of equipment
Responsible for the safe and efficient movement of patients via a wheelchair, stretcher or bed which may include patients with oxygen tanks, intravenous pumps, and other equipment
Transport patients/visitors needing assistance via wheelchair dispatched by a staff person
Provide wayfinding and other information to patients and visitors
Respond to call for assistance with patient transportation by stretcher using the information provided by the staff person
Confirm patient identifiers prior to all patient transportation tasks
Communicate and collaborate with other members of Team RVH, such as nursing, clerical, logistics, etc.

📌 Patient Support Assistant Barrie (Canada)
🏢 Royal Victoria Regional Health Centre
📍 Canada