Become an integral part of Trilogy's growth as a Senior Customer Success Specialist. Focus on renewing high-value enterprise contracts and leveraging AI for sales precision.

This executive role requires you to facilitate direct conversations with decision-makers, ensuring the retention of key accounts. You’ll also create frameworks and strategies tailored to maximize renewals without the chaos of traditional sales processes. This position promises a unique chance to elevate your career in a tech-driven environment.

Key Responsibilities:
• Manage the full renewals cycle for enterprise accounts
• Lead engaging discussions focused on customer value
• Develop and optimize AI-driven renewal frameworks
• Ensure precision in contract negotiations
• Overcome customer objections effectively

Requirements:
• Minimum of 8 years in account management or CSM
• Experience in closing large-scale renewals
• Strong proficiency in English communication
• Familiarity with AI tools is essential
• Available during US business hours

Utilize your customer success expertise and join a forward-thinking team at Trilogy, where innovation meets excellence.
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📌 Senior Customer Success Specialist at Trilogy (British Columbia)
🏢 Crossover
📍 British Columbia