The primary role of the store manager is to maintain the efficient running of the total store. To provide an outstanding experience to all store guests while controlling costs and contributing to business plans to continually improve sales, profitability and in-store execution.

Store Standards

Maintain a clean and tidy salesfloor from open to close

Ensure adequate staffing levels to maximize business

Review and update product displays to ensure the customer experience reflects available product and sales priorities

Ensure all store product is displayed and priced with full up to date information

Maintain an efficient standardised back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrink

Ensure all fixtures and fittings are in shape as new, replacing or repairing any damage or broken items as required with the minimum of delay

Ensure all staff and back areas are clean and tidy, including back of store garbage area

Maintain all store notice boards up to date and accurate

Ensure exterior of store, and customer entrance area are clean and presented as current everyday

Take responsibility as required by law for store Health and Safety programs, following legislated programs and reporting requirements

Train and update all staff members on H&S; requirements

Store Processes

Maintain control of store inventory file in POS system

Manage and control damages and inventory adjustments

Ensure POS transactions and end of day cash reconciliation is accurate and follow-up and any discrepancies

Ensure daily balance of funds takes place and follow-up on any discrepancies

Maintain and control the product card library, and order new or replacement cards when required, with the minimum of delay between receipt of product and presentation of product to guests

Manage store schedule to ensure best possible coverage of floor and none customer facing activity,



while minimizing labour expense

Manage Humanity daily and weekly reporting, and communicate payroll detail to Payroll Support

Ensure that activities and responsibilities are adequately delegated to appropriate support levels in store

Coach and direct team members to carry out their daily duties

Ensure daily, weekly and ad-hoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilities

Identify poor performance and ensure performance improvement plans are initiated and followed up on

Using a progressive discipline process, follow-up and review poor performers. Seek approval to terminate team members if this becomes necessary

Maintain team discipline in personal presentation and personal behaviour standards

Identify strong performers and ensure development plans are in place, with appropriate and approved increase in responsibilities

Identify vacant positions or new requirements, seek approval to recruit

Be a key stakeholder in recruitment and promotion decisions

Onboard and ensure all new employees are adequately trained to carry out their job roles prior to their first solo shift

Be decisive and prepared to act within your remit with a sense of urgency for the business

Security and Compliance

Fully understand your responsibilities as a certified store manager with regards to AGCO Requirements

Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns





Ensure security of guests and staff by enforcing the highest standard of behavior and presentation of in-store Security staff

Follow-up and report on any suspicious incidents of guest or team member behavior

Carry out any required store audits to maintain accuracy and compliance to company standards

Other Duties

Be a brand ambassador

Represent the brand when required for media or community events

Any other reasonable duties as required by store ownership

Qualifications

Minimum of 10 years work experience in the retail or related service industry.

Minimum of 3 years work experience in a supervisory/management role i

High School Diploma

Post-secondary education in Business Accounting courses or equivalent will be considered an asset

Proven ability to lead a team of 15+ team members

Prior work experience in a regulated environment is a definite asset

Knowledge of and experience working with Cannabis industry would be considered an asset

Desire and ability to develop a positive in-depth understanding of cannabis

Must be enthusiastic, friendly, optimistic, outgoing, and a team player

Proficiency in Microsoft Office Suite (Word, Excel)

Ability to analyze data to make decisions

Must have excellent attendance and professionalism

Detail oriented and able to handle cash, and operate a POS register

Must be able to successfully pass a criminal background check

Strong organizational, communication, time management and problem-solving skills

Available to work rotating shifts including: days, evenings, weekdays, weekends, and some holidays

Valid CanSell certification

Knowledge of Bill 11: The Safe and Responsible Retailing of Cannabis Act

Tokyo Smoke welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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📌 Store Manager (Ontario)
🏢 Tokyo Smoke
📍 Ontario