Summary
The Sales Manager is a full time luxury sales leader based at McArthurGlen Vancouver responsible for driving store sales, delivering an exceptional customer experience, and leading a high-performing team. This role oversees operational excellence, events and vendor relationships, and champions digital sales tools while coaching and developing associates to achieve KPIs and growth targets.

Responsibilities

Drive top-line sales and ensure KPIs and sales goals are consistently met or exceeded.

Analyze sales and performance data to identify opportunities for client acquisition and retention.

Manage store expenses (payroll, supplies, security) and optimize scheduling to maximize productivity.

Lead customer experience initiatives and uphold relationship-based selling standards.

Oversee planning and execution of trunk shows, events, and promotions with buying and marketing partners.

Maintain health, safety, and loss prevention protocols and manage vendor relationships.





Deliver ongoing training, onboarding, and coaching; run PK sessions and team huddles to reinforce selling principles.

Recruit, develop, and retain sellers and coaches; set SMART goals, conduct assessments, and drive employee engagement.

Requirements

4+ years of retail experience with senior leadership capacity in managing a store.

Proven track record of improving sales-related KPIs and executing sales strategies through a team.

Experience coaching, educating, and developing sales teams, including documented performance improvement.

Availability to work standard retail hours, including opening/closing shifts, weekdays and weekends.

Strong business acumen in luxury retail and experience across menswear departments (sportswear, footwear, accessories, tailored clothing).

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📌 Sales Manager - McArthurGlen (British Columbia)
🏢 Brobston Group
📍 British Columbia