Elevate team performance as a Customer Service Supervisor at ABB in Saint-Jean-sur-Richelieu, Quebec. This hybrid work chance focuses on efficiency, customer satisfaction, and leadership development.

As a vital member of ABB's Electrification division, you will support your team in achieving key performance indicators while actively resolving customer issues. Your role includes conducting training needs assessments and fostering effective interdepartmental communication. Drive performance improvements and maintain relationships with critical customers.

Key Responsibilities:
• Encourage accountability and daily performance checks
• Motivate the team to achieve set service standards
• Conduct performance evaluations in line with goals




• Lead regular business reviews with key accounts
• Act as an escalation point to resolve customer issues

Requirements:
• Bachelor's degree in Business or equivalent experience
• Minimum of five years' experience in B2B settings
• Bilingual in French and English
• Excellent leadership and communication skills
• Proficient with Microsoft Office and customer management tools

Utilize your analytical abilities and people skills to create an outstanding customer experience at ABB.
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📌 ABB Customer Service Supervisor Position (Quebec City)
🏢 ABB
📍 Quebec City