Join Serco Canada Inc. as a Customer Service Agent in one of Ontario's DriveTest Centres! Use your expertise to assist drivers through the licensing process with professionalism and care.
This role will see you fulfilling various key responsibilities as a Customer Service Agent, from providing vital information regarding driver examinations to managing applicant records meticulously. Applicants must demonstrate outstanding communication and multitasking skills while maintaining a positive environment.
Key Responsibilities:
• Assist customers with inquiries about driver examination services
• Verify and assess applicants' documents and qualifications
• Administer knowledge tests and conduct vision screenings
• Schedule road tests and issue temporary licenses
• Resolve errors on driver records promptly
Requirements:
• GED or high school diploma required
• Two years of experience in customer service
• Must pass Criminal Record Check
• Bilingual: fluent in English and French
• Strong judgment and organizational abilities required
Contribute to protected driving and quality service at Serco Canada Inc. through effective customer support.
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📌 DriveTest Customer Service Specialist (London)
🏢 Serco
📍 London