Embark on a rewarding journey as a Senior Support Analyst for Applications at RBC Capital Markets. This role emphasizes critical thinking and technical support across enterprise applications.

You will be part of the QTS Business Client Services RTB group, providing first and second-line incident support while conducting thorough technical analyses. Your contributions will ensure all applications meet compliance standards and function effectively. This position is ideal for candidates ready to engage in operational tasks while fostering relationships with business partners to enhance service outcomes.

Key Responsibilities:
• Provide application support for diverse QTS services
• Manage and escalate incidents while ensuring optimal performance
• Lead disaster recovery efforts and platform testing




• Monitor operational systems, providing detailed reports
• Assist in documentation and compliance auditing processes

Requirements:
• Extensive experience with JBOSS and multiple database systems
• Skilled in ServiceNow for incident and change management
• Familiar with cloud solutions, including Docker and Kubernetes
• Solid problem-solving and communication skills
• Nice to have: Background in Global Credit & Lending

Bring your talents to RBC and play a pivotal role in maintaining application functionality and compliance.
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📌 RBC Senior Support Analyst for Applications (Ontario)
🏢 RBC
📍 Ontario