Support the Career Sales Force and financial centre managers as a Helpdesk Specialist at Sun Life. Offer first and second level assistance via phone and email to empower our Clients.

In this role, you will provide key technical support to both advisors and colleagues, ensuring smooth operations with their PCs and related issues. Technical troubleshooting, problem resolution, and collaboration on special projects will be part of your daily responsibilities. Your bilingual communication skills will be vital when assisting diverse teams across Canada.

Key Responsibilities:
• Troubleshoot software, hardware, and connection issues
• Resolve and escalate problems over the phone
• Support special projects with Tier 2 staff




• Assist sales advisors during operating hours
• Document issues and resolutions promptly

Requirements:
• Bilingual in French and English for Quebec roles
• Proficient in Windows 7 and Windows 10
• Experience in end-user support and technical service
• Strong problem-solving and analytical skills
• Team-oriented mindset in a quick-paced environment

Make a difference by providing exceptional client service and technical support to Sun Life’s teams and clients.
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📌 Helpdesk Specialist at Sun Life (Ontario)
🏢 Sun Life
📍 Ontario