Shape unforgettable moments for guests at Fairmont Chateau Lake Louise as a Guest Experience Manager. Lead concierge teams, enhance VIP services, and develop personalized experiences in picturesque Banff.

In this energetic role, you will utilize your five years of luxury hospitality experience to manage daily operations in Guest Relations. Your leadership will optimize guest journeys, ensuring each interaction reflects the highest service standards and aligns with the resort's culture of excellence. Collaborate with team members and partners for memorable guest engagements.

Key Responsibilities:
• Serve as the luxury service ambassador across the resort
• Lead daily planning for VIP and repeat guest arrivals
• Develop a highly proficient Concierge team




• Curate bespoke local experiences and itineraries
• Engage proactively with guests for optimal experiences

Requirements:
• Five years in Guest Experience or luxury hotel management
• Proven skills in service recovery and guest satisfaction metrics
• Strong operational management and financial acumen
• Familiarity with Opera Cloud or equivalent systems
• Commitment to fostering emotional intelligence and service excellence

Bring your leadership and expertise to create extraordinary guest experiences at Fairmont Chateau Lake Louise.
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📌 Fairmont Guest Experience Management Role (Alberta)
🏢 FAIRMONT
📍 Alberta