Join RBC as a Senior Payments Operator, providing exceptional service for wire transfers in Toronto. Focus on client care and adherence to regulatory guidelines to ensure seamless transactions.

In this full time role, you'll support the Payments Processing team, reporting to the Assistant Manager. Your responsibilities include handling wire transfer requests, complying with KYC regulations, and resolving customer inquiries. You'll use your knowledge of SWIFT and Fed Line systems to ensure accuracy and timeliness in processing requests, contributing to a superior client experience.

Key Responsibilities:
• Answer and process wire transfer origination calls
• Ensure compliance with payment procedures and documentation
• Resolve client issues through effective communication




• Escalate potential complaints and suspicious transactions
• Collaborate with team members for optimum client satisfaction

Requirements:
• Proficiency in BESS, SWIFT, and relevant applications
• Familiarity with Microsoft Office Suite
• Flexibility in working hours including evenings and weekends
• Understanding of Payment Processing procedures
• Strong customer service and communication skills

Elevate your career by delivering top-quality service while handling crucial wire transactions at RBC in Toronto.
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📌 Senior Payments Operator at RBC Toronto (Ontario)
🏢 RBC
📍 Ontario