Lead the team at Ontario Northland Transportation Commission as a Customer Service Supervisor in Sudbury. Oversee operations, deliver exceptional service, and enhance team performance in this dynamic role.

In this supervisory position, you will guide unionized Customer Service and Sales Agents across multiple locations. Key responsibilities include monitoring performance, addressing concerns, and ensuring compliance with policies and customer service standards. This role operates in a 24/7 environment, supporting employee growth while resolving operational challenges and customer inquiries.

Key Responsibilities:
• Lead and coach a team of Customer Service Agents
• Monitor and evaluate employee performance consistently




• Oversee customer interactions and resolve escalated issues
• Collaborate with internal partners for service enhancements
• Conduct facility inspections for maintenance and safety

Requirements:
• Secondary School Diploma or GED
• Five years of supervisory experience in customer service
• Robust conflict resolution and de-escalation skills
• Proficient in Microsoft Office Suite
• Valid G driver's license with travel capability

Become a key player in fostering customer satisfaction and operational excellence at Ontario Northland.
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📌 Customer Service Supervisor in Sudbury (Ontario)
🏢 Ontario Northland
📍 Ontario