Shape the future of client services as a Senior Manager for NFP in Toronto’s Private Client Group. This hybrid role focuses on serving Ultra High Net Worth clients with finesse.
You will oversee a dedicated team of Client Managers, driving strategic initiatives to ensure exceptional client experiences and high retention. Your role includes mentoring junior team members and providing technical expertise on risk management and complex client needs. By managing key relationships, you will influence service delivery in the Ultra High Net Worth segment.
Key Responsibilities:
• Lead Client Managers to optimize service excellence
• Monitor KPIs to ensure high performance
• Foster a culture of proactive client advocacy
• Manage a select portfolio of complex client accounts
• Act as a mentor for technical knowledge sharing
Requirements:
• Active RIBO license or equivalent
• Over 10 years in personal insurance
• 5-7 years with prominent insurance providers
• Proven customer service and organizational skills
• Excellent problem-solving and interpersonal skills
Take the lead in enhancing client relationships and team capabilities at NFP.
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