Join Giatec’s Bedrock team as a Lead Support Engineer, focusing on AI and operational improvements. Ideal for an innovative engineer ready to lead in a technology-driven environment.

This role is essential in maintaining the Giatec 360 platform, combining hands-on engineering with AI agent creation. You will be responsible for monitoring system health, resolving escalated support issues, and driving automation within the CI/CD pipeline. Mentoring team members will also be a key part of your leadership responsibilities.

Key Responsibilities:
• Build and supervise AI agents for issue handling
• Own engineering support escalations from customers
• Monitor application health and performance metrics
• Define and lead on-call support standards
• Automate manual processes in CI/CD delivery

Requirements:
• 5+ years of relevant engineering experience
• Familiarity with AI coding tools and systems
• Strong troubleshooting skills across tech environments
• Background in monitoring and observability tools
• Explicit and effective written communication abilities

Shape the future of concrete technologies by enhancing Giatec’s support operations and customer experience.
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📌 Bedrock AI Lead Support Engineer (Quebec City)
🏢 Giatec Scientific
📍 Quebec City