Company: ClaimsPro LP - International Programs Group Administration Supervisor - New Westminster, British Columbia, Canada Compensation range: $52,200.00 - $72,500.00 annually
International Programs Group (IPG) is an independent Third-Party claims Administrator which provides claims services for Lloyd’s of London syndicates, self-insured entities, or organizations with high deductibles or Self Insured Retention. Today IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal and Vancouver, each office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces.
Working within a team environment, the Administrative Supervisor will be responsible to coordinate account management relating to assigned key Insurer clients. We have an existing opportunity to add a full-time Administration Supervisor to our team! This position is Hybrid and may require attendance to the office for training, client meetings, or team meetings with ample notification.
Account Management Set up, recommend and administer design and on boarding of new client accounts so that data receives proper linkage to bordereaux trust and MI reports
Create administration guidelines to ensure appropriate details of file setup as requested by clients
Administer and maintain client guidelines creating financial links and MI lines as required
Prepare templates and data for Financial Analysis and Profitability of client accounts
Assist in the design of workflows to create efficiencies for client accounts and specific client initiatives
Communication with external (client) and internal (Sales and Operations) stakeholders
Prepare operational data and measure against client (contractual) expectations and provide detailed performance reports to clients
Integration of Third Party Vendor and Client claims management systems
Oversee internal file protocol reviews in conjunction with IPG




Continuously work to enhance relationships with Insurer clients
Communicates with client re: trust account balances and sufficiencies
Works with Finance to ensure smooth cheque issuance workflow
Works with Examiners to facilitate payment cash calls and scheme advances
Facilitate data for production of MI reports
Reconcile our Database to Third-party systems bordereaux to Trust account reconciliations
Employee Development Supervise other admin staff with respect to project mgmt., including MI reports and complex bordereaux production
Provide assistance and direction to Finance and IPG Examiners
Qualifications & Experience 3 - 5 years’ experience with IPG or equivalent experience with other TPA
Previous Supervisory experience
Knowledge and experience of Insurer and Lloyd’s practices
Proficient in Excel
Knowledge of third party vendor systems used by Insurers
Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
Teamwork – must genuinely intend to work cooperatively with others
Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders
Environment/Working Conditions Positive Team Dynamics
All prospective employees must pass a background check
Time Allocation estimations are subject to change
We offer a agile work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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📌 Administration Supervisor - New Westminster, British Columbia, Canada
🏢 ClaimsPro
📍 British Columbia