Become a Front Line Business Systems Support agent with Wajax and empower users by resolving application inquiries effectively. Build a rewarding career with a team dedicated to excellence.

In this role, you will support end-users by addressing inquiries related to Business Systems applications, ensuring timely and qualitative solutions. You will utilize your knowledge of ERP software and provide training to foster user understanding. Acting as a liaison between users and the IS team, you will play a crucial part in maintaining operational flow.

Key Responsibilities:
• Monitor incoming requests using IS Help Desk tools
• Evaluate and prioritize user issues for quick resolution
• Provide support via phone, online, and in-person
• Develop and distribute training documentation
• Collect metrics for reporting and improvement

Requirements:
• 1-2 years of experience in a support role
• Relevant degree or diploma in IT
• Proficient in ERP systems and MS Office
• Bilingual in English and French is ideal
• Robust troubleshooting and analytical abilities

Bring your skills to Wajax, enhancing user experience through exceptional Business Systems support and training.
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📌 Front Line Business Systems Support (Quebec City)
🏢 Wajax
📍 Quebec City