Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Provides daily ongoing deployment, configuration, support, administration, maintenance and technical solutions to various technology components that make up the IT Infrastructure environment.
JOB RESPONSIBILITIES As a member of the Enterprise network team a candidate will be expected to participate in both project related work as well as day to day operational support. Provide general support across multiple network environments, including campus, data center, and WAN. Provide firewall support to include day to day troubleshooting of connectivity requests and VPN tunnels Complete after hours changes as needed Participate in a 24x7 on‑call rotation. Willingness to work on site to support Campus network environments. Work with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, analyze cost/perks requirements, and recommend design solution options. Provide training and technical support for users with varying levels of IT knowledge.
Compensation and Location Compensation Range for this Role: $79,000-$127,000 CAD (based on experience).
This role has a hybrid work requirement of 2 days minimum in office per week. Additionally, this position requires the successful completion of a Government of Canada Reliability Clearance (PERC) as a condition of employment.



Candidates must be eligible to obtain and maintain the required clearance throughout their employment.
EDUCATION Bachelor's degree in Information Science or related field and/or equivalent combination of education and experience. Cisco CCNA or equivalent experience desired.
EXPERIENCE This position is for someone with 5-7 years of network and security experience working a variety of network areas, to include the following disciplines:
routing/switching
data center
wireless
security
VPN
collaboration
virtualization
disaster recovery/high availability
acceleration technologies
cloud provider/services
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES Strong analytical and problem solving skills.
Strong oral and written communication skills.
Ability to work well within a team.
Ability to work well with technical and non-technical clients.
Familiar with NIST standards and controls.
Intermediate system and programming knowledge of: Cisco ISR and ASR Routers
Cisco Catalyst and Nexus Switches
Next Generation Firewalls (Palo Alto)
Campus Network Design
Cisco Wireless LAN Controllers and Access Points
NAC/Cisco Identity Services Engine (ISE)
Network Load Balancing (F5)
SD Wan Technologies
Routing Protocols: BGP / OSPF / EIGRP
First Hop Redundancy Protocols: HSRP / VRRP / GLBP
VRF implementation and design
VSS and VPC technologies
MPLS WAN infrastructure
IPSEC VPN Tunnel design, implementation, and support
User VPN (Palo Alto Global Protect)
IPS, IDS, SSL Decryption, and URL Filtering
Enterprise QOS
IPv4 and IPv6 addressing
Scripting and Network Automation (Python, VBscript, Powershell)
Experience in maintaining network monitoring systems
Experience in taking and reading network packet captures




Familiarity with AWS infrastructure (VPC's, Security Groups, Direct Connect)
Familiarity with supporting multi-cloud environments (Azure, GPC, etc)

BENEFITS Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D; insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at (phone hidden) or [email protected].
Nelnet is a Drug Free and Tobacco Free Workplace.
Use of Artificial Intelligence in Hiring We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring.
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📌 IT Infrastructure Engineer - Network (Ontario)
🏢 Nelnet
📍 Ontario