Join the Investment Processing Services team at Manulife Investments as a Bilingual Investment Processing Associate. This remote role focuses on servicing client transactions in both English and French.
As a key part of Manulife’s operational excellence, you will be handling complex client service requests using multiple administrative systems. Your organizational and customer service skills will help build positive relationships while maintaining quality standards. This role offers an important opportunity to shape client interactions and contribute to investment operations in a dynamic setting.
Key Responsibilities:
• Manage complex client service requests at first contact
• Maintain high service levels and quality standards
• Stay current with company policies and processing knowledge
• Provide support to Call Centre and Technical Support
• Collaborate across business areas to exceed customer expectations
Requirements:
• Fully bilingual in French and English
• Strong customer service skills and relationship-building focus
• Excellent organizational and prioritization abilities
• Attention to detail in multitasking environments
• Willingness to work overtime as business needs arise
Leverage your bilingual skills in customer service while supporting the operational excellence of Manulife Investments remotely.
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